Austin Support

We are here to help

Reach out for order tracking, product guidance, dimension checks, or return labels. Our Austin team answers every inquiry within one business day.

24h

Response time

30-day

Risk-free returns

Austin

Based support

Direct Assistance

Send us an inquiry

No automated phone menus or runarounds. Fill out the form or reach us directly at info@fernvalehealth.sbs or (304) 985-7724. We operate Monday through Friday, 9am to 6pm CT, from our headquarters at 5900 Balcones Drive Suite 100, Austin, TX 78731.

Customer Care

Quick facts on orders and care

Everything you need to know about getting your gear home and keeping it in top condition.

Returns
Shipping
Maintenance

30-day risk-free returns

Free shipping over $65

Simple equipment care

Try any piece of low-impact equipment in your living space. If it doesn't suit your routine, return it within 30 days.

Orders dispatch from Austin within 24 to 48 hours. Standard US shipping is free on all orders over $65.

Wipe down soft-density mats and weights with a damp cloth and mild soap. Keep cork items dry for lasting performance.